Before using the car stacker system, all users are required to have an induction. Upon completion of the induction a fob/key will be given to you. To register for an induction, please click the following link:

Request an induction

No. Your space is configured to your vehicle alone.  If a different vehicle uses your space it is possible that significant damage to both the car stacker and the vehicle could occur.

So, do not share your space with friends and family. If you sublet your property (for example with Airbnb) do not provide the space to your tenants.

Before deciding on a property with stackers, you are welcome to call us with the make, model and year of your vehicle and we can check on the spot if your car is suitable for our systems.

I have been told my car doesn't fit in the system, what do I do?

Each space must be configured for your specific vehicle. You risk danger to your vehicle and the car stacker if you park a car that has not been inducted for the space.

If we review your car and determine that your specific vehicle cannot access the space permanently, there may be another space available to accommodate your car.  You may be able to coordinate a swap with your body corporate or real estate. This will require an induction for both vehicles to swap spaces.

Yes, your vehicle must be at the induction as we need to adjust the parking aid (wheel stopper) specifically to the car and check the compatibility of the car for the allocated space. If you have multiple cars using the stacker, make sure they are all available for the induction.

Inductions are carried out between 12:00noon – 9:00pm Monday to Friday.

Yes, this is dependent on the type of service agreement in place for your complex and the time of booking. For example after hours (outside of Monday to Friday, 9am-5pm) inductions can attract additional fees.

A technician may need to attend to the site to assist you to retrieve your fob. A fee will be applied. Replacement keys/fobs can be issued with a cost to the user.

Metal Key Operated Systems

First make sure the emergency stop button hasn’t been pressed in. If the error remains, please call our emergency number to speak to a technician.

Swipe Key/Remote Operated Systems 

Please try resetting the system, following the instructions below:

1. Press the red emergency "Stop" button located on the operating panel
2. Hold the green “Start” button located to the right of the emergency stop for about five to ten seconds until “010” or/ “Emergency stop button at operator panel activated” is shown on the display
3. Unlock the emergency stop switch by turning right
4. Wait 10 seconds for the error to clear

If the error remains, please call our emergency number to speak to a technician. It is important to note the error message displaying on the screen so we can correctly identify the issue.

Our average turnaround time is 45 minutes, this may vary from case to case. When you call for support, we will give you an estimated arrival time based on your location.

Yes, you need to advise us immediately if you are changing your vehicle. You will need to complete another induction to adjust the stacker to ensure the new car can park safely.